Driven-to-Delight

Joseph Michelli – How One of The Best Did Even Better

Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, Driven to Delight will help you retool your strategies, reignite your customers, and refuel your team for…

Operational-Empowerment

Shawn Casemore – You Need to Empower Your Employees

Operational Empowerment Collaborate, Innovate, and Engage to Beat the Competition by Shawn Casemore In today’s competitive global environment, it takes more than the pursuit of operational excellence for a business to succeed. If you want to maximize your potential, improve your productivity, and increase your profits you need to engage the people who offer the…

Millennials-Who-Manage

Chip Espinoza – Millennial Management and Leadership Skills that Rock

Millennials Who Manage How to Overcome Workplace Perceptions and Become a Great Leader by Chip Espinoza, Joel Schwarzbart Millennials will be our next great generation of leaders. Today, however, as they move into management, they face difficult practical challenges. Millennials Who Manage is a complete, research-based guide to overcoming those challenges, delivering outstanding performance, and…