Joseph Michelli – How One of The Best Did Even Better

Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, Driven to Delight will help you retool your strategies, reignite your customers, and refuel your team for…

Mark Pendergrast – A story of Beans and Dreams

Beyond Fair Trade Coffee How One Small Coffee Company Helped Transform a Hillside Village in Thailand by Mark Pendergrast “What does compassionate capitalism look like? Mark Pendergrast shows us in this enlightening story of tribal life, opium, missionaries, market trends, a Thai antiques dealer, a mining entrepreneur and coffee.” Abigail Carroll, author of Three Squares:…

Marcia Reynolds – Finding Harmony for the Hard Working Corporate Woman

Wander Woman How High-Achieving Women Find Contentment and Direction By Marcia Reynolds Wander Woman explores how generational shifts and changing expectations of working women have fostered a new kind of restlessness among many. Through real-life stories she reveals the hopes and dreams, disappointments and challenges this group of high-achieving women are facing. And, most importantly,…