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The Employee Experience
How to Attract Talent, Retain Top Performers, and Drive Results
by Tracy Maylett, Matthew Wride
Want a profit-enhancing Customer Experience? Start with the Employee Experience. The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX).
It’s not about perks.
It’s not about creating a worker’s utopia, and it doesn’t mean that work must be easy; employees are responsible for managing expectations and meeting the organization’s requirements. But by establishing a clear set of expectations and promises collectively known as “the Contract” and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
Turn employee engagement into an exceptional customer experience, profit, and growth Creating a transformative employee experience is not about stock options or foosball in the break room. It’s about respecting the role your people play in representing your brand and building your business.
When you give talented people the space to achieve and thrive, they’ll give your customers an experience your competitors can’t duplicate. The Employee Experience shows you where extraordinary companies start and how to build one.
We had Tracy on the show before and I think you will enjoy this interview as well.
